Photo panorama de Grenoble, la ville dans laquelle nous nous developpons

Privacy Policy (GDPR) – Instinct Premium

Privacy Policy (GDPR) – Instinct Premium Last updated: August 28, 2026

Instinct Premium places particular importance on the protection of personal data and respect for your privacy. This privacy policy explains how your data is collected, used, and protected in accordance with the General Data Protection Regulation (GDPR).

  1. Data Controller The data controller is: Instinct Premium Website: https://instinctpriimium.com Email: serviceclient.instinctpremium@gmail.com Country: France

  2. Personal data collected We may collect the following data during your use of the site or during your purchases in our physical stores (Empreinte Grenoble, Empreinte Annecy, Instinct Grenoble, Instinct Sport, Instinct Premium) and online:

  • Identification data: First and last name, email address, phone number, postal address (for home delivery).

  • Navigation data (cookies and analytics): IP address, browser type, pages visited, duration of visit.

  • Connection and device data

  1. Processing purposes Your personal data is collected for the following purposes:

  • Management of orders, payments (including interest-free installment payments), and home deliveries

  • Management of your customer account and your experience in our network of physical and online stores

  • Customer service and local support

  • Sending commercial offers (email marketing)

  • Improving the user experience for the whole family (men, women, children)

  • Analysis of site traffic and performance

  • Compliance with legal obligations

  1. Legal basis for processing (GDPR) We process your data in accordance with the following legal bases:

  • Performance of a contract: order processing and delivery management

  • Consent: newsletters, marketing cookies

  • Legal obligation: billing, data retention

  • Legitimate interest: site improvement, store management, and fraud prevention

  1. Cookies and tracking technologies The site uses cookies to:

  • Ensure the proper functioning of the site

  • Remember your preferences

  • Measure audience and analyze traffic

You can accept, refuse, or configure cookies via your browser at any time.

  1. Data sharing Your data may be transmitted to third parties only in the following cases:

  • Secure payment providers and interest-free installment payment solutions

  • Carriers for home delivery

  • Analytics tools (e.g., analytics)

  • Technical service providers (hosting, maintenance)

All partners comply with GDPR obligations.

  1. Retention period Your data is kept only for as long as necessary:

  • Customer data: up to 5 years after the last order or interaction

  • Billing data: 10 years (legal obligation)

  • Marketing data: until consent is withdrawn

  1. Data security We implement technical and organizational measures to ensure the security of your data (SSL, secure access, protection against unauthorized access). However, as no system is completely secure, we cannot guarantee absolute security.

  2. Your rights (GDPR) In accordance with European regulations, you have the following rights:

  • Right of access to your data

  • Right to rectification

  • Right to erasure (right to be forgotten)

  • Right to object

  • Right to restriction of processing

  • Right to data portability

  • Right to withdraw your consent

You can exercise your rights by contacting: serviceclient.instinctpremium@gmail.com You also have the right to file a complaint with the CNIL.

  1. Data transfer outside the EU In some cases, your data may be transferred outside the European Union. We ensure that these transfers comply with legal safeguards (standard contractual clauses, GDPR-compliant partners).

  2. Minors' data Our collections are aimed at the entire family (men, women, children). The processing of data concerning minors is carried out under the responsibility and with the consent of the holder(s) of parental authority.

  3. Policy modification This policy may be updated at any time. Any changes will be published on this page with an update date.

  4. Contact For any questions regarding this privacy policy, you can contact us: